If you’ve grown tired of endless ranked grind, toxic random teammates eating up your evening free time, or simply want to cut digital distractions out of your routine, you’re probably looking for how to permanently delete mobile legends account. A lot of players make the mistake of just uninstalling the app from their phone and assuming their profile is gone for good, but that’s not the case. All your rank progress, skin collection, personal data, and linked social accounts are still stored on Moonton’s servers, so you’ll still get promotional emails, in-game event notifications, and even friend requests long after you stop playing. I’ve talked to dozens of players who were shocked to get a notification about a limited edition skin drop six months after they thought they’d left the game for good, so I put together this guide to help you avoid that headache.
Pre-Checks to Complete Before You Permanently Delete Your Mobile Legends Account
Before you submit any official requests, take 10 minutes to run through these pre-checks to avoid headaches later on. First, be 100% sure you want to go through with deletion, instead of just taking a temporary break from the game. If you think you might want to come back in a few months, you can simply log out and uninstall the app, and your account will stay intact for when you return.
Account deletion is 100% irreversible once Moonton’s team processes your request, so there’s no way to recover your skins, rank progress, battle points, diamonds, or limited-time event rewards after that point. If you have any unused diamonds or paid skins you haven’t used yet, you won’t get a refund for them, so use any remaining in-game currency before you submit your request.
You should also unlink all connected payment methods from your account first, to avoid accidental in-app charges if someone else gains access to your account while your deletion request is pending. Finally, confirm you have access to the email, phone number, or social media account you used to sign up for the game. You’ll need to verify your identity to submit the deletion request, and if you don’t have access to that linked contact, you’ll have to submit a separate proof of ownership request first, which can take 3 to 5 business days to process.
Step-by-Step Process to Submit Your Account Deletion Request
The official deletion process is fairly straightforward once you have all your pre-checks done. First, open the Mobile Legends app on your device and log into the exact account you want to delete. If you have multiple accounts linked to the same device, double check you’re logged into the right one, because submitting a request for the wrong profile can lead to irreversible loss of progress you wanted to keep.
Tap on your profile icon in the top left corner of the main screen to open your account dashboard. From there, tap the "Customer Service" or "Support" button, usually located in the lower right section of the profile page. Once you’re in the support center, search for "delete account" in the search bar, or navigate to the "Account" section and select the "Permanently Delete Account" option.
You will be required to complete an identity verification step before moving forward, which usually involves entering a verification code sent to your linked email or phone number. After you enter the correct code, you’ll be asked to confirm your deletion request, and you’ll see a warning about the 7-day cooling off period. That cooling off period is a window where you can cancel the deletion request at any time just by logging back into your account. Once you submit the request, you’ll get a confirmation email or in-game message letting you know the request was received. Don’t submit multiple requests in a row, as that can flag your account for spam and slow down processing.
Common Issues That Delay or Reject Deletion Requests
Even if you follow all the steps correctly, there are a few common issues that can stop your deletion request from going through on time. Most of these are easy to fix if you know what to look for:
- Incorrect identity verification details, like entering an expired code, or a code tied to a different Mobile Legends account linked to the same email
- Outstanding in-game reports or penalties against your account that are still under review by Moonton’s moderation team
- Unresolved purchase disputes linked to your account, like recent chargebacks for skin or diamond purchases that haven’t been settled yet
- Attempting to delete a guest account that was never linked to a verified email, phone number, or social media profile
Guest accounts are the hardest to delete permanently, because there’s no verified identity tied to the profile, so Moonton has no way to confirm you’re the rightful owner. If you have a guest account you want to delete, the first step is to link it to a valid email or phone number first, then submit the deletion request. If you skip that step, your request will almost certainly be rejected immediately.
If your request is rejected, the support team will usually send you a message explaining why, so you can fix the issue and resubmit. Avoid creating new support tickets for the same deletion request, as that will only push your original request further back in the queue, and can lead to longer wait times for a response.
What to Do After Your Deletion Request Is Confirmed
Once you get confirmation that your deletion request was accepted, there are a few extra steps you can take to make sure all your personal data is removed completely. First, uninstall the Mobile Legends app from all devices you used to access the account, to avoid accidentally logging in during the 7-day cooling off period and canceling the request. It’s easy to tap on the app icon out of habit if it’s still on your home screen, so removing it entirely eliminates that risk.
Next, go to the settings of any social media accounts you linked to the game, and remove Mobile Legends as an authorized app. For example, if you linked your Facebook account, you can find this in the "Apps and Websites" section of your Facebook settings. Manually unlinking these connections adds an extra layer of protection for your personal data, even after the account is deleted, because it cuts off any remaining access the game has to your social profile information.
Wait 7 to 10 days after you submitted the request, try to log back into the account to confirm it’s gone. If you get a message saying the account doesn’t exist, that means the deletion was successful. If you can still log in, reach out to support to ask for an update on your request. If you change your mind during the 7-day cooling off period, you can simply log into your account as normal, and the deletion request will be canceled automatically, no extra steps needed.
At the end of the day, choosing to permanently delete Mobile Legends account is a big call, especially if you’ve spent months or years building up your profile, playing with friends, and collecting rare skins. But if it’s the right choice for your mental health, free time, or personal priorities, following the steps above will help you get it done smoothly without unnecessary delays or headaches. If you run into any snags along the way, reaching out to Moonton’s in-game support with clear proof of account ownership, like purchase receipts or registration details, is the fastest way to resolve them. You don’t have to stick with a game that no longer brings you joy, and taking control of your digital space is always a good call.