If you’ve ever felt stuck with a low-rank Mobile Legends account, or want to switch regions without carrying over old progress, you’ve probably wondered how to remove account in Mobile Legends the right way. A lot of players make the mistake of just uninstalling the app, only to find their account pops right back when they reinstall later. Worse, some skip critical security steps and end up losing access to linked payment methods or in-game purchases they actually want to keep. I’ve gone through this process twice myself, once when I switched from the SEA server to the North American server, and once when I took a 6-month break from the game to focus on work, so I know exactly what pitfalls to avoid. The first time I did it, I forgot to unlink my Facebook account, and I had to wait 3 days for customer support to fix the issue so I could make a new account. I wrote this guide to help you skip that hassle entirely.
Prep Steps You Must Take Before You Remove Your Mobile Legends Account
Jumping straight into deleting your account without prepping first will almost always lead to annoying surprises later. These steps only take 5 to 10 minutes to complete, and they’ll save you hours of back-and-forth with Moonton support if something goes wrong. I recommend doing all of these even if you’re 100% sure you never want to access the account again, just to cover your bases.
- Download and save all purchase receipts for diamonds, skins, or battle passes linked to the account, in case you ever need to prove ownership for recovery or support requests
- Unlink all third-party accounts (Google, Facebook, TikTok, Moonton) from your profile settings, so you can use those logins for a new account later
- Spend any remaining diamonds, tickets, or event tokens you don’t want to go to waste, as these can’t be transferred to a new account once your old one is deleted
- Notify any regular squad members you play with that you’ll be leaving the account, so they don’t keep sending invites to an inactive profile
That last step might seem silly, but I’ve had multiple squadmates delete their accounts without warning, and we spent weeks wondering if they’d gotten banned or just quit the game entirely. A quick heads-up in your group chat goes a long way. If you have any in-game friends you talk to regularly, you can also share your new account ID with them before you delete the old one, so you don’t lose touch.
Step-by-Step Process to Remove Your Mobile Legends Account Permanently
Moonton doesn’t make the delete option super obvious, which is intentional – they don’t want people deleting accounts on a whim after a bad ranked game. Once you’ve finished the prep steps above, follow this process exactly to avoid mistakes. First, open the Mobile Legends app and log into the account you want to remove. Tap your profile icon in the top left corner of the main screen, then tap the gear-shaped settings icon in the top right corner of your profile page.
From the settings menu, select the “Account” tab, then scroll down until you see the “Other” submenu. Tap that, and you’ll find the “Delete Account” option near the bottom of the list. When you tap it, you’ll get a series of warning prompts explaining that deletion is permanent, and that you’ll lose all progress, skins, and purchases linked to the account. Read each prompt carefully, don’t just tap through them without reading.
After you confirm you understand the warnings, you’ll be sent a verification code to your primary linked email or phone number. Enter that code in the box provided, then tap “Confirm Deletion”. You’ll get a final notification that your deletion request has been submitted. Do not log into the account for 7 full days after submitting your request – any login during this 7-day cooling off period will automatically cancel the deletion, and you’ll have to start the process over again.
When I did this for my second account, I accidentally tapped the MLBB icon on my phone 3 days after submitting the request, and it logged me in automatically. I had to wait another week to re-submit the deletion request, which was super annoying. If you’re prone to tapping the app out of habit, delete it from your phone right after you submit the request to avoid this mistake.
What to Do If You Can’t Find the Delete Account Option
Not every player will see the delete account option in their settings menu, and there are a few common reasons for this. First, if you’re using a guest account that’s not linked to any third-party login, you won’t see the option at all. Guest accounts are stored only on your local device, not on Moonton’s servers, so you don’t need to go through the official deletion process. All you have to do is go to your phone’s app settings, find Mobile Legends, and tap “Clear Cache and Data”. This will erase the guest account from your device entirely. Just keep in mind that guest accounts can’t be recovered once you clear data, so double check you don’t want to keep any progress from that account before you do this.
Another common reason you might not see the delete option is if your account is under active investigation for cheating, toxic behavior, or chargebacks. Moonton won’t let you delete an account that has open reports or unresolved violations, because they need to keep the account data on file for their investigation. If that’s the case, you’ll have to wait until the investigation is complete, or appeal the ban if you think it was issued in error, before you can delete the account.
Some regional versions of the game also have slightly different menu layouts. For example, players on the Chinese domestic server will find the delete option under the “Privacy Settings” tab instead of the Account tab. If you’re playing on a regional variant, you can check the official Moonton support page for your region to find the exact location of the delete button for your version of the game.
Common Mistakes to Avoid When Removing Your MLBB Account
Even if you follow the steps perfectly, there are a few common mistakes that trip players up all the time. First, don’t assume that uninstalling the app is the same as deleting your account. Your account data is stored on Moonton’s servers, not just your device, so uninstalling the app won’t remove your account at all. If you reinstall the game later and log in with your old details, all your progress will still be there.
Second, never share your deletion verification code with anyone else. Scammers often target players who post about deleting their accounts on social media, offering to “take the account off your hands” or pay you for your skins, then asking for the verification code to log in. Once they have access to the account, they’ll use it for cheating, scamming other players, or selling it to unsuspecting buyers, and you might end up liable if the account is linked to your personal information.
Third, don’t submit a deletion request when you’re emotional. I’ve seen dozens of players delete their accounts right after a brutal losing streak that made them want to quit the game entirely, then regret it a week later when their friends want to squad up. The 7-day cooling off period helps with this, but it’s better to take a 24-hour break from the game first before you make a permanent decision. Never delete your account as a way to fix a glitch or login error either – 9 times out of 10, customer support can help you fix the issue without you losing all your progress.
At the end of the day, figuring out how to remove account in Mobile Legends is a straightforward process, as long as you take the right prep steps and follow the prompts carefully. Whether you’re starting fresh to climb the ranks with a new MMR, taking a break from the game to focus on other things, or switching regions to play with friends abroad, following the steps we’ve outlined will help you do it safely without any unexpected headaches. If you ever change your mind during the 7-day cooling off period, all you have to do is log into your account as normal, and the deletion request will be canceled immediately. No hoops to jump through, no extra steps required.