Every Mobile Legends player hits a rough patch eventually. Maybe you’ve been stuck in the same rank for months with no sign of climbing, or your account keeps throwing weird glitches that cache clears and login resets can’t fix. Maybe you took a multi-year break and came back to find your skill level is way lower than your current rank, leading to frustrating matches for you and your teammates. Whatever your reason, knowing how to reset mobile legends account can be a total game-changer for how much you enjoy the game. That said, it’s not a step to take lightly, because a wrong move can cost you hundreds of dollars worth of limited skins, event rewards, and hard-earned hero unlocks. This guide walks you through every part of the process, from pre-reset checks to common mistakes you should avoid at all costs.
Reasons to Reset Your Mobile Legends Account (And When You Shouldn’t)
Before you jump into the reset process, it’s smart to make sure this is actually the right choice for you. Plenty of players rush to reset their account after a single bad losing streak, only to regret it a week later when they realize they lost all their limited edition skins from past events. Valid reasons to go through with a reset include persistent account glitches that Moonton support can’t fix, wanting a completely fresh start after a long break, or having an account that was compromised and is now linked to unknown third-party services.
On the flip side, you shouldn’t reset your account if you’re only frustrated with a few bad matches, or if you have hundreds of dollars worth of paid limited skins you don’t want to lose. Resetting also isn’t a fix for in-game bans, since Moonton tracks your device ID and will ban any new accounts you make on the same device. Before you start any reset process, run through this quick checklist to avoid regret:
- Confirm you have linked any active paid purchases to a third-party platform (Google Play, App Store, Moonton account) if you want to transfer eligible items to a new account later
- Check if Moonton support can fix your current account issue before wiping your data entirely
- Back up any screenshots of your rank milestones, rare skins, or in-game achievements you want to keep for personal records
- Make sure you have access to the email or phone number linked to your current account to complete required verification steps
How to Reset Mobile Legends Account Safely: Step-by-Step Process
The first thing you need to know is that Moonton doesn’t have a one-click “reset progress” button for existing linked accounts. Resetting your account usually means deleting your current account entirely, then creating a new account to start fresh. The process is slightly different for guest accounts versus linked accounts, so we’ll break both down.
If you’re using a guest account that’s not linked to any email, phone, or third-party platform, the process is extremely simple. Guest accounts can be reset in 2 minutes by clearing the app's cache and storage in your phone’s settings. Once you clear storage, open the game again and you’ll be prompted to make a new account, no extra steps needed. Just note that this will permanently delete all progress on your guest account, so make sure you don’t want any of the items on it first.
For linked accounts, the process takes a bit longer. First, open Mobile Legends and go to your profile page. Tap the “Account” tab, then select “Account Center”. Look for the “Delete Account” option, and tap it to start the process. You’ll be asked to verify your identity via the email or phone number linked to your account, then you’ll have to confirm you understand that all progress, skins, and items will be permanently deleted. The 7-day cooling off period for account deletion is non-negotiable, so you can cancel the process at any point in those 7 days if you change your mind. Once the 7 days are up, your account will be permanently deleted, and you can use the same email or phone number to create a new, fresh account.
Common Mistakes to Avoid When Resetting Your MLBB Account
Even though the reset process is pretty straightforward, hundreds of players make avoidable mistakes every month that cost them their accounts permanently. One of the most common errors people make when figuring out how to reset mobile legends account is skipping the pre-deletion checklist we mentioned earlier. It’s easy to get caught up in the excitement of a fresh start and forget to back up your screenshots or check if support can fix your glitch, but those small steps can save you a lot of regret later.
Never delete a linked account if you have unclaimed paid rewards or limited event skins you don’t want to lose. All items tied to a deleted account are gone forever, and Moonton support won’t restore them for any reason, even if you have proof of purchase. Another huge mistake is using third-party “account reset tools” that claim to reset your account progress without deleting it, or let you keep your skins while resetting your rank. These tools are almost always scams designed to steal your login information, and many players have lost their entire accounts after using them.
You also shouldn’t try to reset your account to get around an active ban. Moonton tracks both your device ID and IP address when issuing bans, so any new account you make on the same device will get banned within a few days, if not immediately. If you think your ban was a mistake, reach out to support directly instead of trying to reset your way out of it.
Alternatives to Resetting Your Mobile Legends Account
Resetting your account is a big step, and in many cases, there’s a simpler solution that lets you keep your hard-earned items while fixing the issue that made you want to reset in the first place. For example, if you’re only frustrated with your current rank, you can buy a rank reset card at the end of each ranked season that resets your rank to the lower end of your current tier, without touching your skins, hero unlocks, or achievement stats.
If you’re dealing with account glitches, try clearing the app cache first, then logging out and back in. If that doesn’t work, send a ticket to Moonton support with screenshots of the issue, and they can usually fix it within 3 business days. Most account issues like missing skins, incorrect rank points, or broken login links don’t require a full reset to fix.
Creating a secondary smurf account is a far better choice if you only want to practice low-skill heroes without ruining your main account stats. You can link a smurf account to a separate email or phone number, and switch between your main and smurf account in 10 seconds from the account menu. This lets you mess around and learn new heroes without risking your main account’s win rate or rank, and you get to keep all the items on your main account. If you’re just bored of your current profile, you can also change your in-game name, avatar, and profile border for a small amount of diamonds, which gives you a fresh feel without any permanent changes.
At the end of the day, knowing how to reset mobile legends account is a useful skill to have, but it’s not a solution for every problem you’ll run into in the game. Take the time to run through the pre-reset checklist, weigh the pros and cons, and explore alternative options before you commit to deleting your account. I reset my own main account a few years ago after taking a 2-year break from the game, and it was one of the best decisions I’ve made for my enjoyment of MLBB, but I also made sure to back up all my old screenshots of my old mythic rank and limited skins so I still have those memories. If you do decide to go through with a reset, stick to the official in-game process, and you’ll have a fresh account ready to go in just over a week.