Getting a new phone is always exciting, until you realize you might lose all the progress you’ve grinded for months on Mobile Legends: Bang Bang. I’ve gone through three phone switches in the last two years, and the first time I almost lost 120+ skins and my Mythic rank because I skipped a simple binding step. If you’re stressing about moving your profile without losing anything, this guide breaks down how to transfer mobile legends account safely, whether you’re switching from Android to iOS, or upgrading to a newer device of the same OS.
How to Transfer Mobile Legends Account Across Android and iOS Devices
One of the best parts of MLBB’s account system is that it supports cross-OS transfers, so you don’t have to restart your grind if you switch from an Android to an iPhone or vice versa. The process only takes 5 minutes if you’ve already bound your account, but there are a few small details that can trip you up if you don’t know to look for them. Before you start the transfer process, make sure you have the login details for your bound account handy, and that you’ve updated Mobile Legends to the latest version on both devices. If you’re still confused about how to transfer mobile legends account after reading the steps, you can also check the official help section in the account settings menu for visual references.
- Open Mobile Legends on your old device, head to the Profile tab in the top left corner, then tap Account Settings from the side menu
- Confirm your account is bound to at least one third-party platform: Moonton account, Google Play, Facebook, VK, or Game Center for iOS users
- Install Mobile Legends on your new device, open it, and skip the initial tutorial prompts until you reach the welcome screen with login options
- Select the exact same third-party platform you used to bind your old account, and enter your login credentials for that platform
- When prompted to load the existing linked account, double check that the account ID and nickname match your old profile before tapping confirm to complete the transfer
If you don’t see your account pop up after logging in, don’t panic right away. Same server selection is non-negotiable here—if you originally created your account on Server 1234, picking any other server will load a blank new account even if you use the right login details. You can check your original server on your old device’s account settings page, so jot that down before you wipe your old phone. I made this mistake my first time switching phones, and spent 20 minutes panicking that I lost all my progress before I realized I’d picked the wrong server.
Common Issues You Might Face During Account Transfer
Even if you follow every step perfectly, you might run into small snags during the transfer process, most of which have super simple fixes. The most common issue players report is that their account progress shows as partially missing right after transfer, usually event tokens or temporary event items. That’s not a sign your data is lost; it just means the game hasn’t fully synced all your data from the server yet. Close the game completely, wait 10 minutes, and open it again, and 9 times out of 10 all your items will be there.
A lot of new players reach out to me asking why their transfer didn’t work, and 90% of the time it’s because they skipped the binding step before they tried to figure out how to transfer mobile legends account. The second most common issue is being locked out of your bound account because you forgot your password for Google, Facebook, or your Moonton account. If that happens, don’t try to guess your password repeatedly, because you might get temporarily locked out of the platform. Go to the respective platform’s account recovery page first, reset your password, and then come back to MLBB to log in. Bind your account first as soon as you start playing MLBB, even if you don’t plan to switch devices any time soon. Guest accounts are tied directly to the device they’re created on, so if your phone breaks, gets stolen, or you wipe it by accident, you’ll lose all your progress permanently with no way to get it back.
Another common problem is getting a warning that your account is logged in on another device when you try to transfer. That usually happens if you didn’t log out of your account on your old device first. You don’t have to worry too much about this, just tap “confirm login” on the new device, and it will automatically log you out of the old one. Just make sure you’re the one trying to log in, obviously—if you get that warning when you’re not switching devices, someone else might have your login details.
Safety Rules to Follow When Transferring Your MLBB Account
Transferring your account is low risk if you stick to official steps, but there are a lot of scams and bad practices that can get your account hacked or banned if you’re not careful. First, never use third-party tools or services that claim to help you transfer your account faster, or move items between accounts. Avoid third-party transfer tools entirely—most of them are designed to steal your login credentials, and once they have access to your account, they can steal your skins, sell your account, or get it banned for violating Moonton’s terms of service.
You also should never share your account verification code with anyone, even if they message you claiming to be Moonton support. Real Moonton support agents will never ask for your login password or 2FA codes, so anyone who asks for those details is trying to scam you. It’s also a good idea to keep 2-factor authentication enabled on whatever platform you use to bind your MLBB account. That adds an extra layer of security, so even if someone gets their hands on your password, they won’t be able to log into your account without the code sent to your phone or email.
It’s also worth noting that buying or selling MLBB accounts, or transferring accounts to someone else for money, is against Moonton’s terms of service. If Moonton detects that an account has been sold or transferred to an unrelated person, they can permanently ban the account with no way to recover it. I’ve seen dozens of players lose hundreds of dollars worth of skins this way, so it’s never worth the risk, no matter how good a deal you think you’re getting.
What to Do If Your Transfer Fails and Data Is Lost
If you’ve double checked your login details, server selection, and restarted the game multiple times and still can’t access your account, don’t panic—there are still steps you can take to recover your progress. The first thing you should do is submit a help ticket through the in-game support center. You can access this even from a new blank account by tapping the customer service icon on the welcome screen.
When you submit the ticket, you’ll need to provide as much proof of account ownership as possible to speed up the process. The more details you can give, the faster support will be able to verify that the account is yours. Useful details include your original account ID number, the approximate date you created the account, your highest all-time rank, receipts for any diamond purchases you’ve made on the account, and the names of 3-5 of your most used heroes.
Contact Moonton support immediately if you notice any unauthorized changes to your account or missing data after a transfer. Most support tickets are resolved within 24 to 48 hours on work days, and as long as you can provide enough proof of ownership, they can almost always restore your full account progress to your new device. The only exception is unbound guest accounts—since there’s no way to verify ownership of a guest account, Moonton support can’t recover those, which is why binding your account is the most important step you can take as an MLBB player.
Transferring your Mobile Legends account doesn’t have to be a stressful experience, as long as you take the time to bind your account ahead of time and follow the official steps. I’ve used this exact process to move my account across three different devices over the last two years, and I’ve never lost a single skin or rank point once I stopped making the silly server mistake my first time. If you ever run into issues or need to move your profile to a new device, following the tips in this guide will make the entire process smooth, safe, and successful when you need to transfer mobile legends account.